Frequently Asked Questions
Where can I find the Trudi, Sevi and Olli Olbot products?
Our products can be found lots of stores, you can find single-brand stores, Trudi special dealers and specialized stores.
CLICK HERE to find the store nearest to you.
Can I buy the Trudi, Sevi and Olli Olbot products on the Internet?
You can buy our products on the official website www.shoptrudi.com
Can I purchase directly from the company?
It is not possible to buy directly from the Trudi company. Please visit one of our stores. CLICK HERE to find the store nearest to you.
How can I become a Trudi, Sevi or Olli Olbot dealer?
Send the information concerning your business by means of the information request form and send it to the company: info@trudi.it.
You will be contacted by the area manager.
How can I wash my Trudi soft toy?
If your soft toy is small-sized, you can machine wash it selecting the delicate wash programme at a maximum temperature of 30° and using a neutral detergent. Do not spin dry.
On the other hand, if your soft toy is large-sized, you can clean it using a cloth with neutral detergent.
Leave your soft toy to dry in the open air.
Then brush it energetically, being careful not to scratch its eyes… and it will be grateful to you forever!
Come posso asciugare il mio Trudi?
Fai asciugare il tuo peluche all’aria aperta. Non utilizzare l’asciugatrice elettrica e nemmeno l’asciugacapelli.
How can I wash the Trudi Gift products?
All the products of the Trudi Gift line are washable, except for the stationery and paper and cardboard items. The soft accessories can be machine washed selecting the delicate wash programme at a maximum temperature of 30°. Do not spin dry. All the other products can be cleaned with a soft damp cloth using a neutral detergent.
How can I clean the Sevi products?
All the Sevi wooden products can be cleaned using a soft cloth. Do not soak in water.
All the Sevi textile products can be machine washed selecting the delicate wash programme at a maximum temperature of 30°. Spin dry.
Leave to dry in the open air.
Come posso lavare i prodotti Olli Olbot?
Puoi lavare i prodotti Olli Olbot in lavatrice scegliendo il programma delicati ad una temperatura massima di 30° e utilizzando un sapone neutro. Non centrifugare.
In alternativa puoi pulirli utilizzando una spugnetta inumidita e sapone neutro.
Non lavare a secco o smacchiare con solventi
Fai asciugare all’aria aperta. Non utilizzare l’asciugatrice elettrica e nemmeno l’asciugacapelli.
Who do I have to send my remarks to?
You may send all your remarks to the following address info@trudi.it. You may write to the same address also if your soft toy or toy has had a little trouble or a factory defect, specifying the details and possibly attaching a photo.
Can a new-born baby play with Trudi soft toys?
All children and babies can play with Trudi soft toys. Trudi has also created a line dedicated to new-born babies, which is suitable for your baby’s safety. CLICK HERE to see it.
For further information on the safety of Trudi’s creations visit the area dedicated to quality and safety, where you may also watch our video. CLICK HERE to access it.